Triple Gold for Warwick Conferences
October 2011
Warwick Conferences is celebrating after achieving triple gold in BDRC Continental's VenueVerdict assessment.
The achievement for its Radcliffe, Scarman and Arden Training and Conference Centres means that all three Warwick Conferences training and conference properties are now in the elite BDRC Continental's VenueVerdict grouping at the end of quarter three. The accreditation is awarded in recognition of their outstanding level of customer satisfaction.
VenueVerdict Gold Standard is measured through 'Net Promoter', a progressive measure of customer service performance, and is awarded every three months to venues achieving or maintaining a twelve month 'Net Promoter Score' of +70 or more.
James Bland, senior client services manager at BDRC Continental said: "Warwick Conferences should be very proud that all three of their venues have now achieved the Gold Standard Award.
"Net Promoter can range from -100 to +100 so to achieve and sustain a score of +70 requires consistently excellent customer service. We consider this to be an extremely robust hallmark of service excellence, being based as it is on genuine, regular and representative customer opinions collected through our independent survey."
Alan Robinson, director of training and conference centres, said: "We are absolutely thrilled that another of our venues has gone on to win the VenueVerdict Gold Standard Award.
"There is no better testimony than positive customer feedback and this accolade is a real testament to the outstanding service that we strive to deliver on a daily basis."
